Shipping policy

SHIPPING:

Fees:

Within India – We charge a shipping and handling fee of INR 150 for all orders within India. We offer free shipping for orders above INR 10,000/-

International – You may be subject to import duties that are levied once the package reaches your country. For international orders there is a nominal charge based on the weight of the package and country we need to ship to. You will need to pay customs duty as per the duty applicable to the country the product needs to be shipped to. Customs duty will be at actuals and you will need to pay the customs duty at the time you place the order. Additional charges for customs clearance must be borne by you; Juno and Star has no control over these charges and cannot predict what they may be. Contact your local customs  office for information.

Communication:

You will receive an email from us when:

1. An order is placed - confirmation you have place the order.

2. The order is dispatched from our workshop to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted three times before the shipment is returned to our workshop. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

Timelines:

Your product is handcrafted for you upon placing an order. Please allow us one week to create your order and an additional 1-7 working days for shipping in India, and 14-21 working days for shipping internationally. We work Monday to Friday (excluding Indian Public Holidays).

As soon as we ship your order, we will send you a notification by email and also share the courier tracking details so you know when to expect it.

Average Courier timelines based on location:
Within India: 3 to 7 working days for the courier to be delivered
International: 10 to 15 working days for the courier to be delivered

If you desire express shipping, please write to hello@junoandstar.com with the Subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

Disclaimer: Timelines are all subject to Delivery Partners.